Last updated: 4 September 2026
Welcome to Washroom Trade Supplies. These Terms & Conditions apply to purchases made through our website.
Washroom Trade Supplies is a trading name of Excelsior Panelling Systems Ltd.
By placing an order through our website, you confirm that you have read and agree to these Terms & Conditions.
1. About Us
Washroom Trade Supplies is operated by:
Excelsior Panelling Systems Ltd
Unit 2 Woodside Industrial Estate
Dudley
DY2 0RL
Telephone: 01384 267770
Email: enquiries@excelsiorps.co.uk
2. Products
We aim to ensure that all product descriptions, images, dimensions and specifications on our website are accurate.
Colours and appearance may vary slightly from images displayed on screen, particularly depending on your device and display settings.
If a product is made to a particular specification, the details agreed with you at the time of order will apply.
We reserve the right to correct genuine errors in product descriptions, prices or availability.
3. Prices
All prices shown on the website are as displayed at the time of ordering.
Where applicable, VAT will be shown separately or included in the price as required.
Delivery charges, where applicable, will be displayed before you complete your order.
We reserve the right to change prices at any time, but changes will not affect an order that we have already accepted.
4. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected.
You will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.
We may contact you if there is an issue with your order, including a pricing error, stock availability issue or problem with the information provided.
If we are unable to fulfil an order, we will contact you and arrange an appropriate refund where payment has already been taken.
5. Payment
Payment must be made using the payment methods available at checkout.
Payment must be received before an order is dispatched unless we have agreed otherwise with you in advance.
We use third-party payment providers to process payments securely. We do not have access to your full payment card details.
6. Delivery
We will provide an estimated delivery timeframe for your order where possible.
Delivery times may vary depending on the products ordered, availability and the delivery service being used.
If there is likely to be a significant delay to your order, we will contact you where appropriate.
If a delivery date has been specifically agreed with you, we will make reasonable efforts to meet that date.
You should check your delivery address carefully before completing your order.
7. Checking Your Delivery
Please check your order as soon as reasonably possible after delivery.
If an item arrives damaged, faulty, incorrect or is not as described, please contact us as soon as possible with your order details and, where possible, photographs of the issue.
Please keep any damaged packaging and goods until we have advised you on the next steps.
We will work with you to resolve the issue, which may include a replacement, repair or refund where appropriate.
Nothing in these Terms & Conditions affects your statutory consumer rights.
8. Returns, Cancellations & Refunds
If you purchase as a consumer online, you may have the right to cancel your order within 14 days of receiving the goods without giving a reason, subject to any applicable legal exceptions.
If you wish to cancel an order, please contact us as soon as possible using the details provided on our website.
Where a cancellation right applies, you will generally have a further 14 days to return the goods after telling us that you wish to cancel.
Returned goods should be handled with reasonable care. Where permitted by law, we may take account of any reduction in value caused by handling beyond what would reasonably be allowed to inspect the goods.
Certain products may not be eligible for cancellation where an applicable legal exception applies, including certain personalised, bespoke or made-to-order products.
For full details of our approach to returns and refunds, please see our Returns & Refunds Policy.
9. Faulty or Incorrect Goods
If goods are faulty, damaged, incorrect or not as described, please contact us.
Your statutory rights remain unaffected. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.
We will discuss the appropriate solution with you and aim to resolve the issue as quickly and reasonably as possible.
10. Customer Information
You are responsible for ensuring that the information you provide when placing an order is accurate and complete, including your name, delivery address, email address and telephone number where requested.
If you provide incorrect information which results in a delivery problem, please contact us as soon as possible.
11. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, we cannot guarantee that the website will always be available or free from errors.
We reserve the right to update product information, availability and website content when necessary.
12. Website Content
All content on this website, including text, photographs, graphics, logos and other materials, belongs to or is used with permission by Washroom Trade Supplies or the relevant rights holder.
You may not reproduce, copy or commercially use our website content without our permission.
13. Our Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.
In particular, nothing in these Terms & Conditions affects your legal rights in relation to faulty, misdescribed or unsuitable goods.
We are not responsible for losses that could not reasonably have been expected at the time the contract was entered into.
Nothing in these Terms & Conditions affects any rights you have under applicable consumer protection legislation.
14. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as severe weather, natural disasters, industrial disputes, transport disruption, supplier problems or other circumstances beyond our reasonable control.
Where this happens, we will make reasonable efforts to keep you informed and minimise any delay.
15. Privacy
We process personal information in accordance with our Privacy Policy.
By placing an order, you acknowledge that your information will be processed as necessary to fulfil and administer your order.
16. Complaints
If you have a problem with an order or our service, please contact us in the first instance.
We will always aim to deal with complaints fairly and promptly and work with you to find a suitable resolution.
You can contact us at:
Email: enquiries@excelsiorps.co.uk
Telephone: 01384 267770
Address: Unit 2 Woodside Industrial Estate, Dudley, DY2 0RL
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
The Terms & Conditions applying to your order will be those in place at the time you place your order.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory legal rights and protections available to you under the law applicable to your circumstances.
19. Contact Us
If you have any questions about these Terms & Conditions or an order, please contact us.
Washroom Trade Supplies
By Excelsior Panelling Systems Ltd
Unit 2 Woodside Industrial Estate
Dudley
DY2 0RL
01384 267770
enquiries@excelsiorps.co.uk